FREQUENTLY ASKED QUESTIONS
Will I receive confirmation that my order has been received?
Yes, you will receive a confirmation email with your order number. If you do not receive an email from us within an hour, please first check your junk mailbox and then contact us.
Do you take orders by phone or email?
We only accept orders and payment through our online store.
Can I change or add more items to my order?
As our systems are automated, we are not able to amend an order once it is submitted. You will need to place a new order if you would like to purchase additional items.
Can I cancel my order?
If your item/s have not been packaged, we may be able to arrange a cancellation. Please contact us as soon as possible and we will do our best to accommodate your request.
Do you have a size chart?
The individual sizes are listed on each product page and are in Australian sizing. We are unable to measure individual items, however, our friendly team are happy to provide advice prior to purchase, please contact us.
I forgot to use my coupon code when placing my order, can you refund the difference?
Unfortunately we cannot validate coupons after an order has been placed. If you’re having trouble using a coupon code, please contact our friendly team prior to completing a transaction.
Can I use more than one coupon code?
Only one coupon code can be used per transaction.
RETURNS AND EXCHANGES
Due to health regulations swimwear, headwear, teething items, dummies and linen cannot be returned unless faulty.
Please also note that, although every effort is made to photograph items accurately and describe products in detail, we cannot guarantee every computer monitor will accurately depict the actual colour of the merchandise. Please contact us with any questions about colour or size before purchasing.
What if I change my mind?
We will happily refund the cost of your item if you change your mind, as long as the item is returned unworn/ unused in its original packaging and within 14 days of your purchase. All applicable postage will be covered by the customer.
Can I return a sale item?
Refunds will only be offered for full priced goods and therefore are not available for sale items.
I received my item and it is faulty, what do I do?
Whilst we quality check each item before sending it to you, sometimes things can go unnoticed. If you believe your item is faulty, please contact us to discuss refund/exchange.
How do I return an item?
Email firstname.lastname@example.org and let us know your order number, the item(s) you wish to return and the reason within 7 days of delivery. If eligible for return, we will email you a returns form which must be completed, printed and posted back with your item. Please allow 2 weeks for a refund to be processed from the time you post it back to us. Your item must be received by us within 14 days of your purchase date.
What if I want to exchange my item?
If you wish to replace your returned item for something else in our store, simply follow the return procedure above and then when you receive your refund you can place a new order through the online store. If you are in a hurry to receive your replacement, or are concerned about stock running out, we recommend ordering the new item before the return is processed.
Did you know, PayPal will refund your return postage costs on eligible purchases? Click here to find out more.
POSTAGE & HANDLING
How quickly will my order be posted?
We commit to dispatching all orders within 2 business days however, orders received by 10am will usually be dispatched by 3pm the same day.
Can I track my item?
Yes, all orders are sent via Australia Post with tracking. Once your order is dispatched, you will receive an email with tracking information which can be used to check the delivery timeframe on the My Post website. If you have any issues, please contact our friendly team.
How much will it cost to post my item/s
Parcel Post- $8
Express Post- $10
All orders over $60 are eligible for free postage (sent via parcel post)
Please note: Items returned to us due to the customer providing an incorrect address or non-pick up will incur additional delivery costs.
I’m interested in Beau n Ace stocking my brand. What do I need to do?
We would love to hear from you, feel free to contact us with photos of your goodies.
Thanks for supporting our business
Hearts n Kisses
Team Beau n Ace